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Frequently asked questions

To make your experience easier, you will find all the answers to your most frequently asked questions on this page.

We’re sorry that you’re not very pleased about your experience with Magnum. We take it very seriously when our fans aren’t happy, so if you would like to talk to someone about this please call our customer Careline on 1 800 881315 and they will be pleased to help and talk to you in person.

Our range changes frequently to bring you the best in ice cream and chocolate indulgence. Our range may vary by store depending on geographical location and store size, but is available in large supermarkets nationwide, and many Wall’s freezers in on-the-go locations. For more information on our current product range please see our product page.

The most up-to-date ingredient and nutritional information can be found on our packaging or on our product page. For more information on each of our products, or for any specific questions, please call our customer Careline on 1 800 881315.

Inspired by luxury chocolate collections, new Magnum Hazelnut Luxe is a pleasure worth giving in to: intense hazelnut ice cream dipped in thick Belgian chocolate with crunchy caramelized hazelnut pieces. For more information.

You can find it in most large supermarkets nationally, and many Wall’s freezers in on-the-go locations    

Yes, 100% of the cocoa is sourced from Rainforest Alliance Certified™ farms in the Magnum ice creams. 

Yes, all Magnum ice cream sold in Malaysia is halal certified by Majelis Ulama Indonesia which a halal body that is recognised by JAKIM. 


We always love to hear from you.

Please get in touch if you can't find the answer to your questions in our FAQs or want to know more about our expertly crafted ice creams.