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Frequently asked questions

To make your experience easier, you will find all the answers to your most frequently asked questions on this page.

We’re sorry that you’re not very pleased about your experience with Magnum. We take it very seriously when our fans aren’t happy, so if you would like to talk to someone about this please call our customer Careline on 0800 7311507 and they will be pleased to help and talk to you in person.

Our range changes frequently to bring you the best in ice cream and chocolate indulgence. Our range may vary by store depending on geographical location and store size, but is available in large supermarkets nationwide, and many Wall’s freezers in on-the-go locations. For more information on our current product range please see our product page.

The most up-to-date ingredient and nutritional information can be found on our packaging or on our product page. For more information on each of our products, or for any specific questions, please call our customer Careline on 0800 731 1507.

While many of our Magnum ice creams are gluten free, some are not. The most up-to-date information is available on pack in the ingredients list; however if you require more information on each of our products, please give a member of our team a call on 0800 7311507. 

Not all of our Magnum ice creams are suitable for vegetarians. Please call our careline on 0800 7311507 for a list of vegetarian-friendly ice creams.

Each product has a different composition, which explains the variance in weight.

Magnum Almond contains almonds which increases the total weight of the product.

For Magnum Classic and Magnum White, different chocolates are used so they behave in different ways during the production, hence the different final product weight.

Yes, the vanilla extract we use in our natural vanilla flavor is made from sustainably grown Madagascan vanilla beans, rainforest alliance certified.

Unlike other commodities vanilla is not grown on plantations, all our vanilla is grown on vines alongside a tutor that supports the vanilla vines. The Madagascan vanilla cultivation has been optimised over the years from generation to generation to craft the best quality vanilla.

Yes, the vanilla extract we use in our natural vanilla flavor is made from sustainably grown Madagascan vanilla beans, rainforest alliance certified.

Unlike other commodities vanilla is not grown on plantations, all our vanilla is grown on vines alongside a tutor that supports the vanilla vines. The Madagascan vanilla cultivation has been optimised over the years from generation to generation to craft the best quality vanilla.

Yes, 100% of the cocoa is sourced from Rainforest Alliance Certified™ farms in the Magnum ice creams. Read here more about Rainforest Alliance Certified farms™.

Currently none of our Magnum ice cream products are Halal certified. However, we do work with the GMWA, supplying product information to them, in order for the GMWA to determine whether our products can be consumed by Muslims. This is purely the opinion of the GMWA and not the opinion of Unilever UK and Ireland. We hope that by working with the GMWA Muslim consumers can make an informed decision about our products. Further information can be found at:https://www.foodguide.org.uk/

Ruby couverture chocolate is made with ‘Ruby’ Cocoa beans using a unique processing to unlock the flavour and colour tone of the Ruby bean. The unique crafting process unlocks the naturally present berry flavour and unique pink colour tone. It creates a new dimension of taste in this chocolate which is free from artificial colours and berry flavours.

Yes, Ruby is known as a couverture chocolate. Couverture is a term for chocolates which are rich in cocoa butter; these are often used by gourmet chocolate brands for confectionary products and by pastry chefs and chocolatiers as an ingredient.

Select ruby cocoa beans and unique crafting process unlock a fruity berry flavour and ruby pink colour tone.

The unique taste experience of Ruby, a premium type of chocolate, can be described as an intense sensorial delight: it is a tension between berry-fruitiness and luscious smoothness. Paired with velvety white chocolate ice cream and a luscious raspberry swirl, Magnum Ruby is an entirely new taste experience.

Ruby chocolate is hailed as the fourth type of chocolate, after Dark, Milk and White.

The Break into Pleasure box holds a delicious Magnum Double Salted Caramel Ice Cream Tub that features a tempting Magnum chocolate shell that is made to be broken. However, to indulge in the delicious ice cream tub, you must first break your way through the box.

At 5pm on four weeknights throughout the rest of the month, Magnum and Deliveroo are bringing Break into Pleasure boxes to homes (and sofas) across the UK to help the nation break their day and into an evening of pleasure.

Magnum has noticed that British living rooms have fast become the office, the school, the gym and everything in between. As days and nights blur into one, the nation has gotten into the habit of treating sofas as a utility, rather than as a place to indulge. In response, we want to help the UK break away from the day and rediscover evenings of pleasure on the sofa with a limited edition Break into Pleasure box.

The box features Magnum Double Salted Caramel Ice Cream Tub – a velvety ice cream with cracking chocolate shards and a rich salted caramel sauce, encased in a thick Magnum chocolate shell that is made to be broken.

Break into the box by cracking the inner layer with a spoon – only then will you be able to indulge in a moment of Magnum ice cream pleasure.

There are 150 complimentary Break into Pleasure boxes available through Deliveroo.

The Break into Pleasure boxes will be available at 5pm on four random weeknights during the remainder of the month. Keep an eye on our Twitter page @MagnumUK as we announce when the Break into Pleasure boxes are available. 

Keep an eye on our Twitter page @MagnumUK as we announce when the Break into Pleasure boxes are available from now until the rest of the month. If your city is announced on Magnum Twitter, order through Deliveroo.

To ensure as many people as possible can break into pleasure, orders are limited to one per household.

The boxes are available in London (Battersea and surrounding areas & Whitechapel and surrounding areas), Leeds, Brighton and Manchester.

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