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Frequently asked questions

To make your experience easier, you will find all the answers to your most frequently asked questions on this page.

I am unhappy with my Magnum product experience, who can I talk to?

We’re sorry that you’re not very pleased about your experience with Magnum. We take it very seriously when our fans aren’t happy, so if you would like to talk to someone about this please call our customer Careline on 0860 330 006 and they will be pleased to help and talk to you in person.

Where can I buy my favourite flavour of Magnum? Is it still available?

Our range changes frequently to bring you the best in ice cream and chocolate indulgence. Our range may vary by store depending on geographical location and store size, but is available in large supermarkets nationwide, and many Ola freezers in on-the-go locations. For more information on our current product range please see our product page.

I have a question about the ingredients or nutritional information for a specific product?

The most up-to-date ingredient and nutritional information can be found on our packaging or on our product page. For more information on each of our products, or for any specific questions, please call our customer Careline on 0860 330 006.

Are Magnum ice creams gluten free?

While many of our Magnum ice creams are gluten free, some are not. The most up-to-date information is available on pack in the ingredients list; however if you require more information on each of our products, please give a member of our team a call on 0860 33 0006. 

Are Magnums suitable for vegetarians/vegans?

Our Magnum ice creams are not suitable for vegan consumers. Please call our careline on 0860 330 006 for a list of vegetarian-friendly ice creams.

What is the new Magnum Chocolate & Hazelnut Praliné and where can I buy it?

Inspired by luxury chocolate collections, new Magnum Chocolate & Hazelnut Praliné is a pleasure worth giving in to: intense hazelnut ice cream with a hint of caramel, dipped in thick Belgian chocolate with crunchy caramelized hazelnut pieces. For more information.

You can find it in most large supermarkets nationally, and Ola freezers in on-the-go locations.

Why does the weight of Magnum Classic, Almond and White vary across flavors?

Each product has a different composition, which explains the variance in weight.

Magnum Almond contains almonds which increases the total weight of the product.

For Magnum Classic and Magnum White, different chocolates are used so they behave in different ways during the production, hence the different final product weight.

Does all the vanilla flavour in Magnum ice cream mix come from Madagascar? What is so special about it?

Yes, the vanilla extract we use in our natural vanilla flavor is made from sustainably grown Madagascan vanilla beans, rainforest alliance certified.

Unlike other commodities vanilla is not grown on plantations, all our vanilla is grown on vines alongside a tutor that supports the vanilla vines. The Madagascan vanilla cultivation has been optimised over the years from generation to generation to craft the best quality vanilla.

Is the cocoa in Magnum ice creams sourced from Rainforest Alliance Certified™ farms?

Yes, 100% of the cocoa is sourced from Rainforest Alliance Certified™ farms in the Magnum ice creams.

For more information.

Is Magnum halal?

We hereby reassure our consumers that Magnum ice cream bars manufactured in South Africa are certified Halaal by SANHA. Accordingly, the SANHA Halaal logo is printed on the packaging of all Ola products which comply with Halaal requirements.

For any further queries please contact our Consumer Care Line on 0860 330 006

Enjoy your Magnum.


We always love to hear from you.

Please get in touch if you can't find the answer to your questions in our FAQs or want to know more about our expertly crafted ice creams.