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Frequently asked questions

To make your experience easier, you will find all the answers to your most frequently asked questions on this page.

We’re sorry that you’re not very pleased about your experience with Magnum. We take it very seriously when our fans aren’t happy, so if you would like to talk to someone about this please call our customer Careline on 1800 643 336 and they will be pleased to help and talk to you in person.

Our range changes frequently to bring you the best in ice cream and chocolate indulgence. Our range may vary by store depending on geographical location and store size, but is available in large supermarkets nationwide, and many Streets freezers in on-the-go locations. For more information on our current product range please see our product page.

The most up-to-date ingredient and nutritional information can be found on our packaging or on our product page. For more information on each of our products, or for any specific questions, please call our customer Careline on 1800 643 336.

While we do not intentionally add gluten containing ingredients into some of our Magnum products, they are produced on manufacturing equipment that also handles gluten containing ingredients. There is a risk of cross contact with gluten ingredients so we recommend that if you are sensitive to gluten, you refer to the allergen statement on our packs (or information on this website - if applicable) when making your choice or call our careline on 1800 643 336. 

Not all of our Magnum ice creams are suitable for vegetarians. Please call our careline on 1800 643 336 for a list of vegetarian-friendly ice creams.

Each product has a different composition, which explains the variance in weight.

Magnum Almond contains almonds which increases the total weight of the product.

For Magnum Classic and Magnum White, different chocolates are used so they behave in different ways during the production, hence the different final product weight.

Yes, the vanilla extract we use in our natural vanilla flavor in our ice cream is made from sustainably grown vanilla beans, Rainforest Alliance Certified.

Unlike other commodities vanilla is not grown on plantations, all our vanilla is grown on vines alongside a tutor that supports the vanilla vines. The vanilla cultivation has been optimised over the years from generation to generation to craft the best quality vanilla.

Yes, 100% of the cocoa is sourced from Rainforest Alliance Certified™ farms in the Magnum ice creams.

For more information.

Currently none of our ice cream products are Halal certified. For more information on each of our products, or for any specific questions, please call our customer Careline on 1800 643 336.

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We always love to hear from you.

Please get in touch if you can't find the answer to your questions in our FAQs or want to know more about our expertly crafted ice creams.