Frequently asked questions
To make your experience easier, you will find all the answers to your most frequently asked questions on this page.
We’re sorry that you’re not very pleased about your experience with Magnum. We take it very seriously when our fans aren’t happy, so if you would like to talk to someone about this please call our Consumer Engagement Center at (02)5888800 or toll-free 1-800-10-564-7258 and they will be pleased to help and talk to you in person.
Our range changes frequently to bring you the best in ice cream and chocolate indulgence. Our range may vary by store depending on geographical location and store size, but is available in most supermarkets and convenience stores nationwide. For more information on our current product range, please see our product page.
The most up-to-date ingredient and nutritional information can be found on our packaging or on our product page. For more information on each of our products, or for any specific questions, please call our customer Careline on (02)5888800 or toll-free 1-800-10-564-7258
While many of our Magnum ice creams are gluten free, some are not. The most up-to-date information is available on pack in the ingredients list. If you require more information on each of our products, call our Consumer Engagement Center at (02)5888800 or toll-free 1-800-10-564-7258.
Not all of our Magnum ice creams are suitable for vegetarians. Please call our the Consumer Engagement Center at (02)5888800 or toll-free 1-800-10-564-7258 for a list of vegetarian-friendly ice creams.
Inspired by luxury chocolate collections, new Magnum Chocolate & Hazelnut Luxe is a pleasure worth giving in to: intense hazelnut ice cream with a hint of caramel, dipped in thick Belgian chocolate with crunchy caramelized hazelnut pieces.
It is available in most supermarkets and convenience stores nationwide.
Yes, the vanilla extract we use in our natural vanilla flavor is made from sustainably grown Madagascan vanilla beans, rainforest alliance certified.
Unlike other commodities vanilla is not grown on plantations, all our vanilla is grown on vines alongside a tutor that supports the vanilla vines. The Madagascan vanilla cultivation has been optimised over the years from generation to generation to craft the best quality vanilla.
Magnum available in the Philippines is imported from our Indonesia factory, which is halal-certified by LPPOM MUI. The halal certification is visible on the backs of Magnum packs.